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MIS5
End of Chapter Solutions
Chapter 2
Reviews and Discussions
1.
Define a
“computer.”
Answer—
A computer is defined as a machine that accepts data as input,
processes data without human intervention by using stored instructions, and
outputs information. The instructions, also called a program, are step-by-step
directions for performing a specific task, written in a language the computer
can understand. Remember that a computer only processes data (raw facts); it cannot
change or correct the data that is entered.
2.
What are the
distinguishing features of third-generation computers?
Answer—
Third-generation computers operated on integrated circuits, which
enabled computers to be even smaller, faster, more reliable, and more
sophisticated. Remote data entry and telecommunications were introduced during
this generation.
3.
How was IBM
Watson able to beat two former champions of the television game show
“Jeopardy”?
Answer—
Thousands of algorithms and computer programs allowed it to break
down human language into pieces so it could search for answers in its massive
database. It answered questions without exactly understanding them, but it
answered them with a high degree of confidence!
4.
What are two
classes of software? What is an example of each?
Answer—
It can be classified broadly as system software and application
software. For example, Microsoft Windows is the OS for most PCs and belongs to
the system software group. This type of software works in the background and
takes care of housekeeping tasks, such as deleting files that are no longer
needed. Application software is used to perform specialized tasks. Microsoft
Excel, for example, is used for spreadsheet analyses and number-crunching
tasks.
5.
What are
three factors that define the power of computers?
Answer—
Speed, accuracy, and storage and retrieval capabilities.
6.
What are
some of the advantages of touchless computing?
Answer—
Touchless computing enables you to control what is on the screen
with the movements of your finger. The goal of touchless computing is to
provide an environment similar to the real world, in which you are able to
manipulate objects using only your fingers.
7.
Which
languages are mostly used in a Web-development environment?
Answer—
The most important Web development languages are Hypertext Markup
Language (HTML) and Extensible Markup Language (XML). Both languages are markup
languages, not full-featured programming languages.
8.
What are
server farms?
Answer—
Large corporations and enterprises that need a lot of storage
space use a server farm or server cluster. This is a collection of hundreds or
thousands of computers that require a large amount of power to run and keep
cool.
Projects
1. A local law firm needs your
advice. It currently has 20 PCs being used by its attorneys and staff, and it
is debating whether to use Google Apps or Office 365 as its productivity tools.
Write a two-page paper that summarizes your recommendation. What are two
advantages and two disadvantages of each choice? Which alternative is more
suitable for a law firm with 20 PCs? Which alternative is less expensive?
Answer—
Answers will vary.
2. After reading the information
presented in this chapter and other sources, write a one-page paper that
describes two advantages and two disadvantages of SAN and NAS. Name two vendors
of each technology. Which one is less expensive?
Answer—
Answers will vary.
3. A classmate of yours is not sure
whether to buy a PC or a tablet. He needs the device for schoolwork (mostly
Microsoft Office), for Web access, and as an e-reader. After reading the
information presented in this chapter and other sources, write a one-page paper
that summarizes your recommendation to this fellow student. Also mention two
choices that you consider as top of the line for each alternative.
Answer—
Answers will vary.
4. IBM Watson has created a lot of
excitement in the computing field. After reading the information presented in
this chapter and other sources, write a one-page paper that summarizes three
commercial applications of this platform. What are two advantages of using
Watson compared to using humans in the medical field? What are two
disadvantages?
Answer—
Answers will vary.
5. Android and iOS are two major
operating systems for smartphones and other mobile devices. After reading the
information presented in this chapter and other sources, write a two-page paper
that summarizes the key features of each OS. What are two advantages and two
disadvantages of each?
Answer—
Answers will vary.
6. Dragon NaturallySpeaking
Solutions is an example of an NLP. After reading the information presented in
this chapter and other sources, write a two-page paper that describes eight
commercial applications for this platform. Which businesses will benefit the
most from this platform? What are a couple of drawbacks of using this platform?
Answer—
Answers will vary.
Are You Ready to Move On?
1. RAM is volatile. True or False?
Answer—
True.
2. SANs are used only in large
enterprises because of their cost and installation complexity. True or False?
Answer—
True.
3. Microsoft Excel is an example of system
software. True or False?
Answer—
False
4. Fourth-generation computers are
indentified by all of the following technologies except:
a. Miniaturization
b. Vacuum
tubes
c. Optical
discs
d. VLSI
Answer—
B
5. Which
of the following is not an example of a secondary memory device?
a. EPROM
b. Magnetic
tape
c. Magnetic
disk
d. Optical
discs
Answer—
A
6. All
of the following are examples of application software except:
a. MS
Word
b. MS
Excel
c. Autodesk
AutoCAD
d. Android
Answer—
D
Case Study 2-1
1.
Using your
smartphone and a financial app, how do you deposit a check into your checking
account?
Answer—
To deposit a check into your banking account, you can simply
take a photograph of the front and back of the check, after which the app will
ask you for the amount you want to deposit. Then you type the account number
and then press “OK” to complete the deposit.
2.
Name some
financial apps introduced in this case.
Answer—
3.
What are
some examples of analytics that can be done using financial apps?
Answer—
For example, you can establish a budget and keep track of
the expenses in various categories, such as food, gas, and groceries.
4.
What are
some other examples of financial apps? What are their applications?
Answer—
Answers will
vary. Moneywiz
(Silverwiz), iBank (IGG Software), and Money (Jumsoft) are three examples.
Case Study 2-2
1. What should you do
before deciding between a laptop or a tablet?
Answer—
Before deciding which way to go, you must
clearly define your needs.
2. What are some of the
key features of each device?
Answer—
Tablet computers work best as
media players or e-book readers.
Laptops are used more as
productivity tools for business functions.
3. What are three important characteristics of
each device that might influence your decision?
Answer—
Size, battery life, availability
of productivity tools, hardware/software support, and connectivity
4. What are three
examples of tablets on the market?
Answer—
Apple iPad,
Galaxy Tab (Samsung), Optimus Pad (LG), Kindle Fire (Amazon), and Fusion Tables (Google)
Test Bank for MIS 5th Edition by Bidgoli
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Chapter
1: Information Systems: An Overview
TRUE/FALSE
1.The most common personal digital
assistant (PDA) is a smartphone.
Answer: True
Chapter Learning Outcome: 1.1: Discuss common applications of computers
and information systems.
Topic: Computers and Information Systems in Daily Life
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 4
Feedback: The most common personal digital assistant (PDA) is a
smartphone (such as an iPhone, Galaxy, Droid, or a Blackberry).
2.Twitter is an example of a management
information system.
Answer: False
Chapter Learning Outcome: 1.1: Discuss common applications of computers
and information systems.
Topic: Computers and Information Systems in Daily Life
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 4
Feedback: Twitter (www.twitter.com) is a
social networking and short-message service.
3.Information systems are broader in scope
than information technologies.
Answer: True
Chapter Learning Outcome: 1.1: Discuss common applications of computers
and information systems.
Topic: Computers and Information Systems in Daily Life
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 6
Feedback: Information systems are broader
in scope than information technologies, but the two overlap in many areas. Both
are used to help organizations be more competitive and to improve their overall
efficiency and effectiveness.
4.Skill in using word processing software
is an example of information literacy.
Answer: False
Chapter Learning Outcome: 1.2: Explain the differences between computer
literacy and information literacy.
Topic: Computer Literacy and Information Literacy
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 6
Feedback: Skill in using word processing
software is an example of computer literacy.
5.Business Intelligence(BI) provides
historical and predictive views of business operations.
Answer: True
Chapter Learning Outcome: 1.2: Explain the differences between computer
literacy and information literacy.
Topic: Computer Literacy and Information Literacy
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 7
Feedback: Business Intelligence (BI)
provides historical, current, and predictive views of business operations and
environments and gives organizations a competitive advantage in the
marketplace.
6.Computers can be used in
transaction-processing operations that involve enormous volumes of data.
Answer: True
Chapter Learning Outcome: 1.3: Define transaction-processing systems.
Topic: The Beginning: Transaction-Processing Systems
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 7
Feedback: Computers are most beneficial in
transaction-processing operations. These operations are repetitive, such as
printing numerous checks, or involve enormous volumes of data, such as
inventory control in a multinational textile company.
7.The software componentsofa management information
system (MIS) include input, output, and memory devices.
Answer: False
Chapter Learning Outcome: 1.4: Define management information systems.
Topic: Management Information Systems
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 7
Feedback: The hardware components of the
management information system (MIS) include input, output, and memory devices
and vary depending on the application and the organization.
8.In a management information system (MIS)
application, processes are usually methods for performing a task.
Answer: True
Chapter Learning Outcome: 1.4: Define management information systems.
Topic: Management Information Systems
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 7
Feedback: In an MIS application, processes
are usually methods for performing a task.
9.In designing a management information
system (MIS), the first task is to clearly define the system’s objectives.
Answer: True
Chapter Learning Outcome: 1.4: Define management information systems.
Topic: Management Information Systems
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 7
Feedback: In designing a management
information system (MIS), the first task is to clearly define the system’s objectives.
10.The data component of an information
system is considered the output to the system.
Answer: False
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 8
Feedback: The data component of an
information system is considered the input to the system
11.Irrespective of organizational
objectives, an information system should collect data from either an internal
or an external source.
Answer: False
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 8
Feedback: An information system should
collect data from both sources, although organizational objectives and the type
of application also determine what sources to use.
12.Customers, competitors, and suppliers
are examples of internal data sources.
Answer: False
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 8
Feedback: Customers, competitors, and
suppliers are examples of external data sources.
13.A database management system (DBMS) is
used to create, organize, and manage databases.
Answer: True
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 9
Feedback: To create, organize, and manage
databases, a database management system (DBMS) is used, such as Microsoft
Access or FileMaker Pro for home or small-office use.
14.The quality of information is
determined by its usefulness to management information system (MIS) users.
Answer: True
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 9
Feedback: The quality of information is
determined by its usefulness to users, and its usefulness determines the
success of an information system.
15.To be useful, information must have the
quality of being fragmented from other data and information.
Answer: False
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 9
Feedback: To be useful, information must have
the abilityto integrate with other data and information.
16.Most information systems avoid using
graphical user interfaces (GUIs).
Answer: False
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 9
Feedback: A factor affecting the
usefulness of information is the information system’s user interface. Because
this interface must be flexible and easy to use, most information systems make
use of graphical user interfaces (GUIs), with features such as menus and
buttons.
17.When solving problems, the users of an
information system must avoid using informal information—such as rumors,
unconfirmed reports, and stories.
Answer: False
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 10
Feedback: In addition to the formal
information that an information system generates, users need to be able to make
use of informal information—such as rumors, unconfirmed reports, and
stories—when solving problems.
18.Timely, relevant, and accurate
information is a critical tool for enhancing a company’s competitive position
in the marketplace.
Answer: True
Chapter Learning Outcome: 1.6: Discuss the differences between data and
information.
Topic: Using Information Systems and Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 11
Feedback: Timely, relevant, and accurate
information is a critical tool for enhancing a company’s competitive position
in the marketplace and managing the four Ms of resources: manpower, machinery,
materials, and money.
19.Intranets are often used to provide basic
HR functions, such as employees checking how much vacation time they have left.
Answer: True
Chapter Learning Outcome: 1.6: Discuss the differences between data and
information.
Topic: Using Information Systems and Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 11
Feedback: Intranets are often used to
provide basic HR functions, such as employees checking how much vacation time
they have left or looking up how much they have in their 401(k) plans.
20. Human resource is the second most
important resource after information in any organization.
Answer: False
Chapter Learning Outcome: 1.7: Explain the importance and applications
of information systems in functional areas of a business.
Topic: Using Information Systems and Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 11
Feedback: Information is the second most
important resource (after the human element) in any organization.
21.A personnel information system (PIS) helps
in choosing the best job candidate.
Answer: True
Chapter Learning Outcome: 1.6: Discuss the differences between data and
information.
Topic: Using Information Systems and Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 12
Feedback: A personnel information system
(PIS) helps in choosing the best job candidate.
22.A logistics information system (LIS)
provides reports and statistics on employee demographics.
Answer: False
Chapter Learning Outcome: 1.7: Explain the importance and applications
of information systems in functional areas of a business.
Topic: Using Information Systems and Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 12
Feedback: A personnel information system
(PIS) provides reports and statistics on employee demographics.
23.An effective financial information
system (FIS) should provide timely, accurate, and integrated information about
the marketing mix.
Answer: False
Chapter Learning Outcome: 1.6: Discuss the differences between data and
information.
Topic: Using Information Systems and Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 13
Feedback: An effective marketing
information system (MKIS) should provide timely, accurate, and integrated
information about the marketing mix-4Ps: price, promotion, place, and product.
24.The focus of a top-line strategy for
successfully competing in a marketplace is improving efficiency by reducing
overall costs.
Answer: False
Chapter Learning Outcome: 1.6: Discuss the differences between data and
information.
Topic: Using Information Systems and Information Technologies
BUSPROG: Analytic
Bloom’s: Remember
Difficulty Level: Easy
Page: 14
Feedback: The focus of a bottom-line
strategy for successfully competing in a marketplace is improving efficiency by
reducing overall costs. A top-line strategy focuses on generating new revenue
by offering new products and services to customers or increasing revenue by
selling existing products and services to new customers.
25.Buyer power is high when customers have
few choices and low when they have many choices.
Answer: False
Chapter Learning Outcome: 1.6: Discuss the differences between data and
information.
Topic: Using Information Systems and Information Technologies
BUSPROG: Analytic
Bloom’s: Remember
Difficulty Level: Easy
Page: 14
Feedback: Buyer power is high when
customers have many choices and low when they have few choices.
26.Rivalry among existing competitors is
high when many competitors occupy the same marketplace position.
Answer: True
Chapter Learning Outcome: 1.9: Explain the Five Forces Model and
strategies for gaining a competitive advantage.
Topic: Using Information Systems and Information Technologies
BUSPROG: Analytic
Bloom’s: Remember
Difficulty Level: Easy
Page: 16
Feedback: Rivalry among existing
competitors is high when many competitors occupy the same marketplace position;
it is low when there are few competitors.
27.The threat of new entrants into the
marketplace is high when duplicating a company’s product or service is
difficult.
Answer: False
Chapter Learning Outcome: 1.9: Explain the Five Forces Model and
strategies for gaining a competitive advantage.
Topic: Using Information Systems and Information Technologies
BUSPROG: Analytic
Bloom’s: Remember
Difficulty Level: Easy
Page: 16
Feedback: The threat of new entrants into
the marketplace is low when duplicating a company’s product or service is
difficult.
28.In the context of an information
systems job, a chief technology officer (CTO) oversees long-range planning and
keeps an eye on new developments in the field that can affect a company’s
success.
Answer: True
Chapter Learning Outcome: 1.10: Review the IT job market.
Topic: The IT Job Market
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 17
Feedback: The top information systems job
belongs to either the chief technology officer (CTO) or the chief information
officer (CIO). This person oversees long-range planning and keeps an eye on new
developments in the field that can affect a company’s success.
29.In the context of an information
systems job, a database administrator is responsible for developing the entire
information system by writing computer programs.
Answer: False
Chapter Learning Outcome: 1.10: Review the IT job market.
Topic: The IT Job Market
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 17
Feedback:A computer programmer writes
computer programs or software segments that allow the information system to
perform a specific task. A database administrator (DBA) is responsible for
database design and implementation.
30. It has been predicted that hardware
and software costs will continue to increase in the future, so processing
information will be more expensive.
Answer: False
Chapter Learning Outcome: 1.11: Summarize the future outlook of information
systems.
Topic: Outlook for the Future
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 17
Feedback: It has been predicted that hardware
and software costs will continue to decline, so processing information will be
less expensive.
MULTIPLE CHOICE
1.A typical personal digital assistant(PDA)
includes a(n) _____.
a.
|
external monitor
|
c.
|
mouse
|
b.
|
calendar
|
d.
|
external keyboard
|
Answer: B
Chapter Learning Outcome: 1.1: Discuss common applications of computers
and information systems.
Topic: Computers and Information Systems in Daily Life
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 4
Feedback: A typical personal digital
assistant (PDA) includes a calendar, address book, and task-listing programs;
more advanced PDAs often allow for wireless connection to the Internet and have
built-in MP3 players.
2. _____ sites help a person connect with
friends, family, and colleagues online and meet people with similar interests
and hobbies.
a.
|
Tender portal
|
c.
|
Archive
|
b.
|
Social networking
|
d.
|
Classified ads
|
Answer: B
Chapter Learning Outcome: 1.1: Discuss common applications of computers
and information systems.
Topic: Computers and Information Systems in Daily Life
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 4
Feedback: With social networking
sites—such as Facebook, Twitter, Google+, LinkedIn, andFoursquare—one can
connect with friends, family, and colleagues online and meet people with
similar interests and hobbies.
3._____ is a social networking Web site.
a.
|
Twitter
|
c.
|
Bing
|
b.
|
Google chrome
|
d.
|
Android
|
Answer: A
Chapter Learning Outcome: 1.1: Discuss common applications of computers
and information systems.
Topic: Computers and Information Systems in Daily Life
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 4
Feedback: Twitter (www.twitter.com) is a
social networking and short-message service.
4.Social networking sites can reduce
organizations’costs by _____.
a.
|
giving customers more access to all sorts of data
|
c.
|
providing an inexpensive medium for targeting a
large customer base
|
b.
|
limiting buyers’ choices by offering services that
make it difficult for customers to switch
|
d.
|
customizing the organization’s Web site and offering
many options to customers
|
Answer: C
Chapter Learning Outcome: 1.1: Discuss common applications of computers
and information systems.
Topic: Computers and Information Systems in Daily Life
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Moderate
Page: 4
Feedback: Organizations also use social
networking sites to give customers up-to-date information and how-to support
via videos. These sites can reduce organizations’ costs by providing an
inexpensive medium for targeting a large customer base.
5._____ is skill in using productivity
software, such as word processors, spreadsheets, database management systems,
and presentation software.
a.
|
Network literacy
|
c.
|
Information literacy
|
b.
|
Data literacy
|
d.
|
Computer literacy
|
Answer: D
Chapter Learning Outcome: 1.2: Explain the differences between computer
literacy and information literacy.
Topic: Computer Literacy and Information Literacy
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 6
Feedback: Computer literacy is skill in
using productivity software, such as word processors, spreadsheets, database
management systems, and presentation software, as well as having a basic
knowledge of hardware and software, the Internet, and collaboration tools and
technologies
6._____ refers to understanding the role
of information in generating and using business intelligence.
a.
|
Computer literacy
|
c.
|
Information security
|
b.
|
Information literacy
|
d.
|
Computer security
|
Answer: B
Chapter Learning Outcome: 1.2: Explain the differences between computer
literacy and information literacy.
Topic: Computer Literacy and Information Literacy
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 6
Feedback: Information literacy refers to
understanding the role of information in generating and using business
intelligence.
7. To be competitive in a workplace, a
knowledge worker should:
a.
|
know how and why data is collected.
|
c.
|
avoid the use of informal information.
|
b.
|
be able to develop one’s own information system.
|
d.
|
refrain from using business intelligence (BI) tools.
|
Answer: A
Chapter Learning Outcome: 1.2: Explain the differences between computer
literacy and information literacy.
Topic: Computer Literacy and Information Literacy
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 6–7
Feedback: To be competitive in a
workplace, knowledge workers should know how and why data is collected.
Knowledge workers need two types of knowledge to be competitive in the
workplace: computer literacy and information literacy.
8.Which of the following statements is
true of transaction-processing systems?
a.
|
They focus on data encapsulation.
|
c.
|
They can automate repetitive operations.
|
b.
|
Theypass on additional costs to organizations.
|
d.
|
Theyrequire maximum human involvement.
|
Answer: C
Chapter Learning Outcome: 1.3: Define transaction-processing systems.
Topic: The Beginning: Transaction-Processing Systems
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Moderate
Page: 7
Feedback: Computers are most beneficial in
transaction-processing operations. These operations are repetitive, such as
printing numerous checks, or involve enormous volumes of data, such as
inventory control in a multinational textile company.
9.In designing a management information
system (MIS), after defining the system’s objectives, the second step is to
_____.
a.
|
provide information in a useful format
|
c.
|
use information for decision-making
|
b.
|
collect and analyze data
|
d.
|
integrate the hardware and software components
|
Answer: B
Chapter Learning Outcome: 1.4: Define management information systems.
Topic: Management Information Systems
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 7
Feedback: In designing a management
information system (MIS), the first task is to clearly define the system’s
objectives. Second, data must be collected and analyzed. Finally, information
must be provided in a useful format for decision-making purposes.
10.The final task in designing a
management information system (MIS) is:
a.
|
collecting and analyzing internal and external data
for accuracy and relevancy.
|
c.
|
clearly defining the system’s objectives.
|
b.
|
providing information in a useful format for
decision-making purposes.
|
d.
|
integrating hardware and software components.
|
Answer: B
Chapter Learning Outcome: 1.4: Define management information systems.
Topic: Management Information Systems
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 7
Feedback: In designing a management
information system (MIS), the first task is to clearly define the system’s
objectives. Second, data must be collected and analyzed. Finally, information
must be provided in a useful format for decision-making purposes.
11._____ consists of raw facts and is a major
component of information systems.
a.
|
Cache
|
c.
|
Data
|
b.
|
Kernel
|
d.
|
Process
|
Answer: C
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 8
Feedback: Data consists of raw facts and
is a component of an information system.
12._____ are an internal data source foran
information system.
a.
|
Personnel records
|
c.
|
Economic conditions
|
b.
|
Population statistics
|
d.
|
Competitors
|
Answer: A
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 8
Feedback: Internal data includes sales
records, personnel records, and so forth.
13._____ are an external data source for an
information system.
a.
|
Transaction reports
|
c.
|
Labor statistics
|
b.
|
Personnel records
|
d.
|
Sales records
|
Answer: C
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 8
Feedback: Labor statistics are an external
data source of an information system.
14. Which of the following statements is
true of data?
a.
|
Current data is collected for performance reports.
|
c.
|
Aggregated data enables decision makers to focus on
specific factors.
|
b.
|
Disaggregated data reports overall performance
during a particular sales quarter.
|
d.
|
Future data is predicted for budgets or cash flow
reports.
|
Answer: D
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Moderate
Page: 8
Feedback: Future data is predicted for
budgets or cash flow reports.
15. Structuring a data component to define
what type of data is collected and in what form is typically easy if an
organization:
a.
|
has defined its strategic goals.
|
c.
|
has been uninformed of critical success factors.
|
b.
|
has defined ambiguous objectives.
|
d.
|
has conflicting vision and mission statements.
|
Answer: A
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 8
Feedback: The human element of a
management information system (MIS) includes users, programmers, systems
analysts, and other technical personnel.
16.Microsoft Access is a(n) _____,which is
used to create and manage aseries of integrated files.
a.
|
information system
|
c.
|
database management system
|
b.
|
enterprise resource planning system
|
d.
|
knowledge base management system
|
Answer: C
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 9
Feedback:To create, organize, and manage
databases, a database management system (DBMS) is used, such as Microsoft
Access or FileMaker Pro for home or small-office use. A database, the heart of
an information system, is a collection of all relevant data organized in a
series of integrated files.
17.The purpose of an information system’s
_____ component is generating the most useful type of information for making decisions.
a.
|
process
|
c.
|
external data
|
b.
|
internal data
|
d.
|
database
|
Answer: A
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 9
Feedback: The purpose of an information
system’s process component is generating the most useful type of information
for making decisions.
18.Identify an output of an information
system.
a.
|
Data
|
c.
|
Processes
|
b.
|
Databases
|
d.
|
Analyzed facts
|
Answer: D
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 9
Feedback:Information consists of facts
that have been analyzed by the process component and is an output of an
information system.
19. _____ consists of facts that have been
analyzed by the process component and are therefore more useful to the MIS
user.
a.
|
Information
|
c.
|
Database
|
b.
|
Data
|
d.
|
Package
|
Answer: A
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 9
Feedback: Information—the output of an
information system—consists of facts that have been analyzed by the process
component and are therefore more useful to the MIS user.
20.To be useful, information must have the
quality of _____.
a.
|
randomness
|
c.
|
erroneousness
|
b.
|
timeliness
|
d.
|
abstractness
|
Answer: B
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 9
Feedback: To be useful, information must
have the quality of timeliness.
21.To be useful, information systems
should:
a.
|
use command line user interfaces.
|
c.
|
produce information in different formats.
|
b.
|
generate raw data, which can be used for decision
making.
|
d.
|
avoid rumors, unconfirmed reports, and stories.
|
Answer: C
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Moderate
Page: 9
Feedback: To be useful, information
systems should produce information in different formats, including graphics
(e.g., pie charts and bar graphs), tables, and exception reports, which highlight
information that is outside a specified range.
22.The four Ms of resources are _____.
a.
|
management, motivation, manpower, and monitoring
|
b.
|
materials, money, modeling, and monitoring
|
c.
|
manpower, machinery, materials, and money
|
d.
|
manpower, monitoring, movement, and modeling
|
Answer: C
Chapter Learning Outcome: 1.7: Explain the importance and applications
of information systems in functional areas of a business.
Topic: Using Information Systems and Information Technologies
BUSPROG: Analytic
Bloom’s: Remember
Difficulty Level: Easy
Page:11
Feedback: Timely, relevant, and accurate
information is a critical tool for enhancing a company’s competitive position
in the marketplace and managing the four Ms of resources: manpower, machinery,
materials, and money.
23.Decisions related to scheduling and
assigning employees can be supported by a _____.
a.
|
personnel information system (PIS)
|
c.
|
financial information system (FIS)
|
b.
|
manufacturing information system (MFIS)
|
d.
|
logistics information system (LIS)
|
Answer: A
Chapter Learning Outcome: 1.7: Explain the importance and applications
of information systems in functional areas of a business.
Topic: Using Information Systems and Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 12
Feedback: Scheduling and assigning
employees are handled by a personnel information system (PIS).
24.A _____ provides reports and statistics
on employee demographics.
a.
|
manufacturing information system (MFIS)
|
c.
|
logistics information system (LIS)
|
b.
|
marketing information systems (MKIS)
|
d.
|
personnel information system (PIS)
|
Answer: D
Chapter Learning Outcome: 1.7: Explain the importance and applications
of information systems in functional areas of a business.
Topic: Using Information Systems and Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 12
Feedback: A personnel information system
(PIS) provides reports and statistics on employee demographics.
25.Which of the following decisions is
supported by a logistics information system (LIS)?
a.
|
Predicting an organization’s future personnel needs
|
c.
|
Determining portfolio structures
|
b.
|
Minimizing capital investment risks
|
d.
|
Selecting the best modes of transportation
|
Answer: D
Chapter Learning Outcome: 1.7: Explain the importance and applications
of information systems in functional areas of a business.
Topic: Using Information Systems and Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 12
Feedback: Decisions about selecting the
best modes of transportation is supported by a logistics information system
(LIS).
26.Which of the following decisions is
supported by a manufacturing information system (MFIS)?
a.
|
Determination of portfolio structures
|
c.
|
Improvement of routing and delivery schedules
|
b.
|
Analysis of price changes and discounts
|
d.
|
Monitoring of cost trends
|
Answer: B
Chapter Learning Outcome: 1.7: Explain the importance and applications
of information systems in functional areas of a business.
Topic: Using Information Systems and Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 13
Feedback: Analysis of price changes and
discounts is carried out by a manufacturing information system (MFIS).
27.Which of the following decisions is
supported by a financial information system (FIS)?
a.
|
Determining portfolio structures
|
c.
|
Improving routing and delivery schedules
|
b.
|
Choosing the best job candidate
|
d.
|
Analyzing sales personnel
|
Answer: A
Chapter Learning Outcome: 1.7: Explain the importance and applications
of information systems in functional areas of a business.
Topic: Using Information Systems and Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 13
Feedback: Financial information systems
support decision making in determining portfolio structures.
28.A _____ is used for sales forecasting.
a.
|
logistics information system (LIS)
|
c.
|
marketing information system (MKIS)
|
b.
|
personnel information system (PIS)
|
d.
|
financial information system (FIS)
|
Answer: C
Chapter Learning Outcome: 1.7: Explain the importance and applications
of information systems in functional areas of a business.
Topic: Using Information Systems and Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 13
Feedback: A marketing information system
(MKIS) is used for sales forecasting.
29._____ strategies wereidentified byMichael
Porter for successfully competing in the marketplace.
a.
|
Groupthink
|
c.
|
Simulation
|
b.
|
Brainstorming
|
d.
|
Focus
|
Answer: D
Chapter Learning Outcome: 1.8: Discuss how information technologies are
used to gain a competitive advantage.
Topic: Using Information Systems and Information Technologies
BUSPROG: Analytic
Bloom’s: Remember
Difficulty Level: Easy
Page: 13
Feedback: Michael Porter, a professor at
Harvard Business School, identified three strategies for successfully competing
in the marketplace: overall cost leadership, differentiation, and focus.
30.Which of the following strategies is
identified by Michael Porter for successfully competing in the marketplace?
a.
|
Transformational leadership strategy
|
c.
|
Groupthink strategy
|
b.
|
Differentiation strategy
|
d.
|
Simulation strategy
|
Answer: B
Chapter Learning Outcome: 1.8: Discuss how information technologies are
used to gain a competitive advantage.
Topic: Using Information Systems and Information Technologies
BUSPROG: Analytic
Bloom’s: Remember
Difficulty Level: Easy
Page: 13
Feedback: Michael Porter, a professor at
Harvard Business School, identified three strategies for successfully competing
in the marketplace: overall cost leadership, differentiation, and focus.
31.Which of the following strategies
identified by Michael Porter helps organizations make their products and
services distinct from their competitors?
a.
|
Simulation strategy
|
c.
|
Focus strategy
|
b.
|
Overall cost leadership strategy
|
d.
|
Differentiation strategy
|
Answer: D
Chapter Learning Outcome: 1.8: Discuss how information technologies are
used to gain a competitive advantage.
Topic: Using Information Systems and Information Technologies
BUSPROG: Analytic
Bloom’s: Remember
Difficulty Level: Easy
Page: 13
Feedback: For differentiation strategies,
organizations try to make their products and services different from their
competitors.
32.Which of the following strategies
identified by Michael Porter helps organizations concentrate on a specific
market segment to achieve a cost advantage?
a.
|
Simulation strategy
|
c.
|
Focus strategy
|
b.
|
Overall cost leadership strategy
|
d.
|
Differentiation strategy
|
Answer: C
Chapter Learning Outcome: 1.8: Discuss how information technologies are
used to gain a competitive advantage.
Topic: Using Information Systems and Information Technologies
BUSPROG: Analytic
Bloom’s: Remember
Difficulty Level: Easy
Page: 14
Feedback: With focus strategies, organizations concentrate on a specific
market segment to achieve a cost or differentiation advantage.
33.Which of the following is one of the
forces of the Five Forces Model identified by Michael Porter?
a.
|
Rivalry among customers
|
c.
|
Threat of new entrants
|
b.
|
Government regulations
|
d.
|
Consumer groups
|
Answer: C
Chapter Learning Outcome: 1.9: Explain the Five Forces Model and
strategies for gaining a competitive advantage.
Topic: Using Information Systems and Information Technologies
BUSPROG: Analytic
Bloom’s: Remember
Difficulty Level: Easy
Page: 14
Feedback: The five forces are buyer power,
supplier power, threat of substitute products or services, threat of new
entrants, and rivalry among existing competitors.
34.In accordance with Porter’s Five Forces
Model, _____ power is high when customers have fewer options.
a.
|
buyer
|
c.
|
user
|
b.
|
debtor
|
d.
|
supplier
|
Answer: D
Chapter Learning Outcome: 1.6: Discuss the differences between data and
information.
Topic: Using Information Systems and Information Technologies
BUSPROG: Analytic
Bloom’s: Remember
Difficulty Level: Easy
Page: 15
Feedback: Supplier power is high when customers
have fewer options and low when customers have more options.
35.In the context of IT jobs, a _____ must
have knowledge and understanding of data warehouse and data-mining tools.
a.
|
systems mining analyst
|
c.
|
webmaster
|
b.
|
data design officer
|
d.
|
database administrator
|
Answer: D
Chapter Learning Outcome: 1.7: Explain the importance and applications
of information systems in functional areas of a business.
Topic: The IT Job Market
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 17
Feedback: A database administrator (DBA)
is responsible for database design and implementation. Additionally, a database
administrator should have knowledge and understanding of data warehouses and
data-mining tools.
COMPLETION
1._____ means having a basic knowledge of
hardware and software, the Internet, and collaboration tools and technologies.
Answer: Computer literacy
Chapter Learning Outcome: 1.2: Explain the differences between computer
literacy and information literacy.
Topic: Computer Literacy and Information Literacy
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 6
Feedback: Computer literacy is skill in
using productivity software, such as word processors, spreadsheets, database
management systems, and presentation software, as well as having a basic
knowledge of hardware and software, the Internet, and collaboration tools and
technologies.
2.A(n) _____ is an organized integration
of hardware and software technologies, data, processes, and human elements
designed to produce timely, integrated, relevant, accurate, and useful
information for decision-making purposes.
Answer: management information system
(MIS)
Chapter Learning Outcome: 1.4: Define management information systems.
Topic: Management Information Systems
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 7
Feedback: A management information system
(MIS) is an organized integration of hardware and software technologies, data,
processes, and human elements designed to produce timely, integrated, relevant,
accurate, and useful information for decision-making purposes.
3.The _____component of an information
system is considered the input to the system.
Answer: data
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 8
Feedback: The data component of an
information system is considered the input to the system.
4.A(n) _____,the heart of an information
system, is a collection of all relevant data organized in a series of
integrated files..
Answer: database
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 9
Feedback:A database, the heart of an
information system, is a collection of all relevant data organized in a series
of integrated files.
5.The ultimate goal of aninformation
systemis to generate _____.
Answer: business intelligence (BI)
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 10
Feedback: The ultimate goal of an
information system is to generate business intelligence (BI).
6.Computer networks, database systems, POS
systems, etc. are few examples of _____, which support information systems in
decision making.
Answer: information technologies
Chapter Learning Outcome: 1.7: Explain the importance and applications
of information systems in functional areas of a business.
Topic: Using Information Systems and Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 10–11
Feedback: Computer networks (wired and
wireless), database systems, POS systems, and radio-frequency-identification
(RFID) tags are just a few examples of information technologies used to support
information systems.
7.A(n) _____ information system is
designed to reduce the cost of transporting materials while maintaining safe
and reliable delivery.
Answer: logistics
Chapter Learning Outcome: 1.6: Discuss the differences between data and
information.
Topic: Using Information Systems and Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 12
Feedback: A logistics information system
(LIS) is designed to reduce the cost of transporting materials while
maintaining safe and reliable delivery.
8.A(n) _____ information system is
typically used to support decisions in managing an organization’s cash flows.
Answer: financial
Chapter Learning Outcome: 1.6: Discuss the
differences between data and information.
Topic: Using Information Systems and Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 13
Feedback: A financial information system
is typically used to support decisions in managing an organization’s cash
flows. The goal of a financial information system (FIS) is to provide
information to financial executives in a timely manner.
9.The Five Forces Model was created by _____.
Answer: Michael Porter
Chapter Learning Outcome: 1.9: Explain the
Five Forces Model and strategies for gaining a competitive advantage.
Topic: Using Information Systems and Information Technologies
BUSPROG: Analytic
Bloom’s: Remember
Difficulty Level: Easy
Page: 14
Feedback: Harvard Business School’s
Michael Porter created a comprehensive framework called the Five Forces Model
for analyzing an organization, its position in the marketplace, and how
information systems could be used to make the organization more competitive.
10. According to Porter’s Five Forces
Model, the _____ power is low when customers have more options.
Answer: supplier
Chapter Learning Outcome: 1.9: Explain the
Five Forces Model and strategies for gaining a competitive advantage.
Topic: Using Information Systems and
Information Technologies
BUSPROG: Analytic
Bloom’s: Remember
Difficulty Level: Easy
Page: 15
Feedback: According to Porter’s Five
Forces Model, the supplier power is high when customers have fewer options and
low when customers have more options.
11. According to Porter’s Five Forces
Model, the threat of _____ into the marketplace is low when duplicating a
company’s product or service is difficult.
Answer: new entrants
Chapter Learning Outcome: 1.9: Explain the
Five Forces Model and strategies for gaining a competitive advantage.
Topic: Using Information Systems and
Information Technologies
BUSPROG: Analytic
Bloom’s: Remember
Difficulty Level: Easy
Page: 16
Feedback: The threat of new entrants into
the marketplace is low when duplicating a company’s product or service is
difficult.
12.The top information systems job belongs
to the _____.
Answer: chief technology officer (CTO) or
the chief information officer (CIO)
Chapter Learning Outcome: 1.10: Review the IT job market.
Topic: The IT Job Market
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 17
Feedback: The top information systems job
belongs to either the chief technology officer (CTO) or the chief information
officer (CIO).
13.In the context of information
technology (IT) jobs in the information systems field, a(n) _____ is typically responsible
for providing network and cybersecurity.
Answer: network administrator
Chapter Learning Outcome: 1.10: Review the IT job market.
Topic: The IT Job Market
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 17
Feedback: Providing network and
cybersecurity is part of a network administrator’s responsibility. This person
oversees a company’s internal and external network systems.
14.In the context of information
technology (IT) jobs in the information systems field, a(n) _____ is
responsible for database design and implementation.
Answer: database administrator (DBA)
Chapter Learning Outcome: 1.10: Review the IT job market.
Topic: The IT Job Market
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 17
Feedback: A database administrator (DBA)
is responsible for database design and implementation.
15.In the context of the information
technology(IT) jobs in the information systems field, a(n) _____ designs and
maintains the organization’s Web site.
Answer: webmaster
Chapter Learning Outcome: 1.10: Review the IT job market.
Topic: The IT Job Market
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 17
Feedback: A webmaster designs and
maintains the organization’s Web site. Because of the popularity of e-commerce
applications, webmasters have been in high demand.
SHORT ANSWER
1.What are some ways in which students
come into contact with information systems?
Answer: Students use computers and office suite
software and might take online classes. Computers are often used to grade exam
answers and generate detailed reports comparing the performance of each student
in a class. Computers and information systems also calculate grades and GPAs
and can deliver this information to the students.
Chapter Learning Outcome: 1.1: Discuss common applications of computers
and information systems.
Topic: Computers and Information Systems in Daily Life
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Moderate
Page: 3
2.How can banks use computers and
information systems?
Answer: Banks use computers and information systems
for generating a customer’s monthly statement, running ATM machines, and for
many banking activities.
Chapter Learning Outcome: 1.1: Discuss common applications of computers
and information systems.
Topic: Computers and Information Systems in Daily Life
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Easy
Page: 3–4
3.How do organizations use social
networking sites?
Answer: Organizations use social
networking sites to give customers up-to-date information and even how-to
support via videos.These sites can reduce organizations’ costs by providing an
inexpensive medium for targeting a large customer base.
Chapter Learning Outcome: 1.1: Discuss common applications of computers
and information systems.
Topic: Computers and Information Systems in Daily Life
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Moderate
Page: 4
4.Compare information systems and
information technologies.
Answer: Information systems are broader in
scope than information technologies, but the two overlap in many areas. Both
are used to help organizations be more competitive and to improve their overall
efficiency and effectiveness. Information technologies offer many advantages
for improving decision making but involve some challenges, too, such as
security and privacy issues.
Chapter Learning Outcome: 1.1: Discuss common applications of computers
and information systems.
Topic: Computers and Information Systems in Daily Life
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Moderate
Page: 6
5.Give an example of how a management
information system (MIS)can be used in the public sector.
Answer: In the public sector, an MIS for a
police department, for example, could provide information such as crime
statistics, crime forecasts, and allocation of police units. Management can
examine these statistics to spot increases and decreases in crime rates or
types of crimes and analyze this data to determine future deployment of law
enforcement personnel.
Chapter Learning Outcome: 1.4: Define management information systems.
Topic: Management Information Systems
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Moderate
Page: 7
6.List the four qualities that information
must have to make it useful.
Answer: To be useful, information must
have the following qualities:
a. Timeliness
b. Integration with other data and
information
c. Consistency and accuracy
d. Relevance
Chapter Learning Outcome: 1.5: Describe the four major components of an
information system.
Topic: Major Components of an Information System
BUSPROG: Analytic
Bloom’s: Remember
Difficulty Level: Easy
Page: 9
7.Describe how a personnel information
system (PIS) helps decision makers.
Answer: A personnel information system
(PIS) or human resource information system (HRIS) is designed to provide
information that helps decision makers in personnel carry out their tasks more effectively.
A PIS/HRIS supports the following actions,
among others:
a. Choosing the best job candidate
b. Scheduling and assigning employees
c. Predicting the organization’s future
personnel needs
d. Providing reports and statistics on
employee demographics
e. Allocating human and financial
resources
Chapter Learning Outcome: 1.7: Explain the
importance and applications of information systems in functional areas of a
business.
Topic: Using Information Systems and
Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Moderate
Page: 11–12
8.Explain the main difference between an
intranet and the Internet.
Answer: The main difference between an
intranet and the Internet is that an intranet is private and the Internet is
public.
Chapter Learning Outcome: 1.7: Explain the
importance and applications of information systems in functional areas of a
business.
Topic: Using Information Systems and
Information Technologies
BUSPROG: Technology
Bloom’s: Remember
Difficulty Level: Easy
Page: 12
9.Define and describe a manufacturing
information system (MFIS).
Answer: A manufacturing information system (MFIS) is
used to manage manufacturing resources so that companies can reduce
manufacturing costs, increase product quality, and make better inventory
decisions. MFISs can perform many types of analysis with a high degree of
timeliness and accuracy.
Chapter Learning Outcome: 1.7: Explain the
importance and applications of information systems in functional areas of a
business.
Topic: Using Information Systems and
Information Technologies
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Moderate
Page: 12–13
10.Explain the difference in focus for a
bottom-line strategy and a top-line strategy.
Answer: The focus of a bottom-line
strategy is improving efficiency by reducing overall costs. A top-line strategy
focuses on generating new revenue by offering new products and services to
customers or increasing revenue by selling existing products and services to
new customers.
Chapter Learning Outcome: 1.8: Discuss how
information technologies are used to gain a competitive advantage.
Topic: Using Information Systems and
Information Technologies
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Moderate
Page: 14
11.How can an organization combat the
threat of new entrants?
Answer: The threat of new entrants into the
marketplace is low when duplicating a company’s product or service is
difficult.Organizations often use focus strategies to ensure that threat of new
entrants remains low. In addition, organizations use information technologies
to increase customer loyalty, as mentioned previously, which reduces the threat
of new entrants.
Chapter Learning Outcome: 1.9: Explain the
Five Forces Model and strategies for gaining a competitive advantage.
Topic: Using Information Systems and
Information Technologies
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Moderate
Page: 16
12.Describe the role of a chief privacy officer
(CPO).
Answer: The chief privacy officer is an executive
position that includes responsibility for managing the risks and business
impacts of privacy laws and policies.
Chapter Learning Outcome: 1.10: Review the
IT job market.
Topic: The IT Job Market
BUSPROG: Analytic
Bloom’s: Understand
Difficulty Level: Easy
Page: 17
13.Describe the role of a systems analyst
and the knowledge required for the position.
Answer: A systems analyst is responsible for the
design and implementation of information systems. In addition to computer
knowledge and an information systems background, this position requires a
thorough understanding of business systems and functional areas within a
business organization.
Chapter Learning Outcome: 1.10: Review the
IT job market.
Topic: The IT Job Market
BUSPROG: Analytic
Bloom’s: Understand
Difficulty Level: Easy
Page: 17
14.Describe how networking technology will
improve in the future.
Answer: Networking technology will
improve, so connecting computers will be easier, and sending information from
one location to another will be faster. Compatibility issues between networks
will become more manageable, and integrating voice, data, and images on the
same transmission medium will improve communication quality and information
delivery.
Chapter Learning Outcome: 1.11: Summarize
the future outlook of information systems.
Topic: Outlook for the Future
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Moderate
Page: 18
15.Describe the impact of Internet growth
in the future.
Answer: Internet growth will continue,
which will put small and large organizations on the same footing, regardless of
their financial status. Internet growth will also make e-collaboration easier,
despite geographical distances.
Chapter Learning Outcome: 1.11: Summarize
the future outlook of information systems.
Topic: Outlook for the Future
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Moderate
Page: 18
ESSAY
1.Explain personal digital assistants
(PDAs).
Answer: Many workers are now telecommuters who perform
their jobs at home, and others often use their personal digital assistants
(PDAs) to conduct business while on the go. The most common PDA is a smartphone
(such as an iPhone, Droid, or a Blackberry). A typical PDA includes a calendar,
address book, and task-list programs; more advanced PDAs often allow for
wireless connection to the Internet and have built-in MP3 players.
Chapter Learning Outcome: 1.1: Discuss
common applications of computers and information systems.
Topic: Computers and Information Systems
in Daily Life
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Moderate
Page: 4
2.Explain what a knowledge worker should know
in understanding the role of information in generating and using business
intelligence.
Answer: Knowledge workers should know the
following:
a. Internal and external sources of data
b. How data is collected
c. Why data is collected
d. What type of data should be collected
e. How data is converted to information
and eventually to business intelligence
f. How data should be indexed and updated
g. How data and information should be used
to gain a competitive advantage
Chapter Learning Outcome: 1.2: Explain the
differences between computer literacy and information literacy.
Topic: Computer Literacy and Information
Literacy
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Moderate
Page: 7
3.What is a database? What role does a
database play in an information system?
Answer: A database, the heart of an information
system, is a collection of all relevant data organized in a series of
integrated files. A comprehensive database is essential for the success of any
information system. To create, organize, and manage databases, a database
management system (DBMS) is used, such as Microsoft Access or FileMaker Pro for
home or small-office use. In a large organization, a DBMS, such as Oracle or
IBM DB2, might be used.
Databases are also important for reducing personnel
time needed to gather, process, and interpret data manually. With a
computerized database and a DBMS, data can be treated as a common resource
that’s easy to access and use.
Chapter Learning Outcome: 1.5: Describe
the four major components of an information system.
Topic: Major Components of an Information
System
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Moderate
Page: 9
4.Describe the factors affecting the
usefulness of information.
Answer: To be useful, information must have the
following qualities:
a. Timeliness
b. Integration with other data and information
c. Consistency and accuracy
d. Relevance
If information lacks any of these qualities, the
results are incorrect decisions, misallocation of resources, and overlooked
windows of opportunity. If the system cannot give users a minimum level of
confidence in its reliability, it will not be used or users might dismiss the
reports it generates. Information must provide either a base for users to
explore different options or insight into tasks.
Another factor affecting the usefulness of information
is the information system’s user interface. Because this interface must be
flexible and easy to use, most information systems make use of graphical user
interfaces (GUIs), with features such as menus and buttons. To be useful,
information systems should also produce information in different formats,
including graphics (e.g., pie charts and bar graphs), tables, and exception
reports, which highlight information that is outside a specified range.
Supplying information in a variety of formats increases the likelihood of users
understanding and being able to use the information.
Chapter Learning Outcome: 1.5: Describe
the four major components of an information system.
Topic: Major Components of an Information
System
BUSPROG: Technology
Bloom’s: Understand
Difficulty Level: Moderate
Page: 9–10
5.Describe the threat of substitute
products or services and how organizations fight this threat.
Answer: The threat of customers choosing substitute
products or services is high when many alternatives to an organization’s
products or services are available. Some organizations add services—such as
Amazon.com’s personalized recommendations—to make their positionsin the
marketplace more distinctive. Other organizations use fees to discourage
customers from switching to a competitor, such as cell phone companies adding
charges for switching to another provider before the customer contract is up.
Chapter Learning Outcome: 1.9: Explain the
Five Forces Model and strategies for gaining a competitive advantage.
Topic: Using Information Systems and
Information Technologies
BUSPROG: Analytic
Bloom’s: Understand
Difficulty Level: Moderate
Page: 16
Test Bank for MIS 6th Edition by Bidgoli
1. The most common personal digital assistant (PDA) is a smartphone.
a. True
b. False
ANSWER: True
2. Information systems are broader in scope than information technologies.
a. True
b. False
ANSWER: True
3. In a management information system (MIS) application, processes are usually methods for performing a task.
a. True
b. False
ANSWER: True
4. In designing a management information system (MIS), the first task is to collect the data and analyze it.
a. True
b. False
ANSWER: False
5. Irrespective of organizational objectives, an information system should collect data from either an internal or an
external source.
a. True
b. False
ANSWER: False
6. Customers, competitors, and suppliers are examples of internal data sources.
a. True
b. False
ANSWER: False
7. The quality of information is determined by its usefulness to management information system (MIS) users.
a. True
b. False
ANSWER: True
8. To be useful, information must have the quality of being fragmented from other data and information.
a. True
b. False
ANSWER: False
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Chapter 01: Information Systems: An Overview
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