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1. Supply is a set of products or services a business offers to
its customers.
TRUE
Supply is a set of products or
services a business offers to its customers.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-01 Identify the drivers of customer utility.
Topic:
The Customers View of the World
2.
Consumption utility is composed of price and convenience.
FALSE
Consumption utility is composed of
performance and fit.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-01 Identify the drivers of customer utility.
Topic:
The Customers View of the World
3.
Firm A Pareto dominates firm B means that firm A’s product or service is
inferior to that of firm B on all dimensions of the customer utility function.
FALSE
Firm A Pareto dominates firm B means
that firm A’s product or service is superior to that of firm B on all
dimensions of the customer utility function.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-02 Explain inefficiencies and determine if a firm is on the
efficient frontier.
Topic:
A Firms Strategic Trade-Offs
4.
A firm reduces inefficiencies by making trade-offs.
FALSE
A firm reduces inefficiencies so
that it does not have to sacrifice one performance dimension versus
another.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-02 Explain inefficiencies and determine if a firm is on the efficient
frontier.
Topic:
Overcoming Inefficiencies: The Three System Inhibitors
5.
Reducing inefficiencies will increase a firm’s profitability.
TRUE
Reducing inefficiencies by
increasing what the customer is willing to pay and/or decreasing costs will
increase a firm’s profitability.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-02 Explain inefficiencies and determine if a firm is on the
efficient frontier.
Topic:
Overcoming Inefficiencies: The Three System Inhibitors
6.
Every work requires operations.
TRUE
Every work requires operations to do
the work and/or to improve the work.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-04 Explain what work in operations management looks like.
Topic:
Operations Management: An Overview of the Book
7. "Who are the customers?" is NOT an operations
management–related question.
FALSE
"Who are the customers?"
is an operations management–related question because it corresponds to the
consumption utility component of the consumer utility function.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-05 Articulate the key operational decisions a firm needs to make
to match supply with demand.
Topic:
Operations Management: An Overview of the Book
8.
The set of products or services a business offers to its customers is called:
A.
demand.
B.
bundle.
C. supply.
D.
value.
Supply is the set
of products or services offered by a business to its customers.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-01 Identify the drivers of customer utility.
Topic:
Introduction
Topic:
The Customers View of the World
9.
The set of products or services customers want is called:
A. demand.
B.
bundle.
C.
supply.
D.
value.
Demand is the set
of products or services customers want.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-01 Identify the drivers of customer utility.
Topic:
Introduction
Topic:
The Customers View of the World
10.
"Match supply with demand" means:
A.
tell
customers what they want.
B. offer customers what they want.
C.
explain
to customers what they want.
D.
invest
in marketing.
"Offer
customers what they want" is another way of saying "match supply with
demand."
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-05 Articulate the key operational decisions a firm needs to make
to match supply with demand.
Topic:
Introduction
Topic:
The Customers View of the World
11.
Which of the following is NOT a goal of operations management?
A. Understanding the drivers of customer utility
B.
Match
supply with demand
C.
Make
a profit while providing customers what they want
D.
Provide
great products at low prices to customers
Understanding
demand is a goal of marketing.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-05 Articulate the key operational decisions a firm needs to make
to match supply with demand.
Topic:
Introduction
Topic:
The Customers View of the World
12.
Which of the following is NOT a challenge of matching supply with demand?
A.
Delivering
better products at low prices
B.
Attempting
to predict demand
C.
Providing
customers with what they want at a low cost
D. Reducing demand to match supply
The challenge of
matching supply with demand is to understand demand so that better products or
services are offered to customers at low cost.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-05 Articulate the key operational decisions a firm needs to make
to match supply with demand.
Topic:
Introduction
Topic:
The Customers View of the World
13.
A customer’s desire for a product or service is measured by its:
A.
popularity.
B.
costs.
C. utility.
D.
advertisement.
According to
economic theory, utility measures one’s desire for a product or service.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-01 Identify the drivers of customer utility.
Topic:
The Customers View of the World
14.
Economic theory suggests that a customer chooses a product or service to obtain
the highest _______________.
A.
demand
B.
supply
C. utility
D.
satisfaction
A customer chooses
a product or service that gives him/her the highest utility.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-01 Identify the drivers of customer utility.
Topic:
The Customers View of the World
15.
Utility is composed of the following components EXCEPT:
A. customer loyalty.
B.
price.
C.
inconvenience.
D.
consumption
utility.
Utility is composed
of consumption utility, price, and inconvenience .
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-01 Identify the drivers of customer utility.
Topic:
The Customers View of the World
16. The features of a product or service that most, if not all,
customers prefer are called:
A.
consensus
attributes.
B.
consumption
attributes.
C.
fit
attributes.
D. performance attributes.
Performance
attributes are features of a product or service that most, if not all,
customers prefer.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-01 Identify the drivers of customer utility.
Topic:
The Customers View of the World
17. The many flavors of ice-cream offered by ice-cream parlors are
reflective of the _________ of today’s customers.
A.
bargaining
power
B.
product-fit
C. heterogeneous preferences
D.
knowledge
base
Customers’
differences in taste, color, or size of the product or services they want are called
heterogeneous preferences.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Apply
Difficulty:
3 Hard
Gradable:
automatic
Learning
Objective: 01-01 Identify the drivers of customer utility.
Topic:
The Customers View of the World
18.
The inconvenience of obtaining a product or receiving a service is called:
A. transaction cost.
B.
fit.
C.
timing.
D.
unavailability.
Transaction costs
refer to the inconvenience of obtaining a product or receiving a service.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-01 Identify the drivers of customer utility.
Topic:
The Customers View of the World
19.
A restaurant promising a meal in two minutes or less attempts to cater to which
part of the customer utility function?
A. Timing
B.
Preference
C.
Ambience
D.
Fit
Customers do not
want to wait.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-01 Identify the drivers of customer utility.
Topic:
The Customers View of the World
20. Price utility includes all of the following EXCEPT:
A.
cost
of owning the product.
B.
shipping
cost.
C.
financing
costs.
D. transaction costs.
Price utility
includes the total cost of owning the product or receiving the service.
Transaction costs refer to the inconvenience of obtaining the product or
receiving the service.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-01 Identify the drivers of customer utility.
Topic:
The Customers View of the World
21.
____________ is the study of how customers derive utility from products or
services.
A. Marketing
B.
Operations
C.
Economics
D.
Management
Marketing is the
study of how customers derive utility from products or services.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-01 Identify the drivers of customer utility.
Topic:
The Customers View of the World
22.
Which dimension of the customer utility function is emphasized with a
restaurant’s slogan, "Eat Fresh"?
A.
Timing
B.
Location
C. Performance
D.
Fit
"Eat
Fresh" is a performance attribute of Subway’s sandwiches indicating that
customers prefer fresh over processed ingredients in their food.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Apply
Difficulty:
3 Hard
Gradable:
automatic
Learning
Objective: 01-01 Identify the drivers of customer utility.
Topic:
The Customers View of the World
23.
A firm that offers tailor-made suits to its customers is appealing to the
____________ dimension of the customers’ utility function.
A.
timing
B.
location
C.
performance
D. fit
Fit captures how
well the product or service matches with the unique characteristics of a given
customer.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Apply
Difficulty:
3 Hard
Gradable:
automatic
Learning
Objective: 01-01 Identify the drivers of customer utility.
Topic:
The Customers View of the World
24.
Which of the following statements about a firm’s capabilities is FALSE?
A.
A
firm has capabilities to do well on some dimensions of its customers’ utility
function.
B. A firm has capabilities to do well on all dimensions of its
customers’ utility function.
C.
A
firm’s capabilities can be defined as the dimensions of the customer’s utility
function it is able to satisfy.
D.
How
well a firm can satisfy its customers’ utility function is dependent on its
capabilities.
A firm has
capabilities to do well on some but not all dimensions of its customers’
utility function.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-02 Explain inefficiencies and determine if a firm is on the
efficient frontier.
Topic:
A Firms Strategic Trade-Offs
25. You are considering four hotels that differ from each other
with respect to their price and customer reviews:
Hotel
|
Price
|
Reviews (1 = worst . . .
5 = best)
|
H1
|
$100
|
2
|
H2
|
$250
|
5
|
H3
|
$200
|
4
|
H4
|
$150
|
2
|
Which of the following is a valid conclusion?
A.
H3
is Pareto dominated by H2
B.
H2
is Pareto dominated by H3
C.
H1
is Pareto dominated by H4
D. H4 is Pareto dominated by H1
Pareto dominated
means that a firm’s product or service is inferior to one or multiple
competitors on at least one dimension of the customer utility function and no
better than on any other dimension.
AACSB:
Analytical Thinking
Blooms:
Evaluate
Difficulty:
3 Hard
Gradable:
automatic
Learning
Objective: 01-02 Explain inefficiencies and determine if a firm is on the
efficient frontier.
Topic:
A Firms Strategic Trade-Offs
26. You are considering four hotels that differ from each other
with respect to their price and customer reviews:
Hotel
|
Price
|
Reviews (1 = worst . . .
5 = best)
|
H1
|
$100
|
2
|
H2
|
$250
|
5
|
H3
|
$200
|
4
|
H4
|
$150
|
2
|
Which of these hotels is NOT on the efficient frontier?
A.
H1
B.
H3
C.
H2
D. H4
The set of firms
that are not Pareto dominated are on the efficient frontier.
AACSB:
Analytical Thinking
Blooms:
Evaluate
Difficulty:
3 Hard
Gradable:
automatic
Learning
Objective: 01-02 Explain inefficiencies and determine if a firm is on the
efficient frontier.
Topic:
A Firms Strategic Trade-Offs
27. You are considering four hotels that differ from each other
with respect to their price and customer reviews:
Hotel
|
Price
|
Reviews (1 = worst . . .
5 = best)
|
H1
|
$100
|
2
|
H2
|
$250
|
5
|
H3
|
$200
|
4
|
H4
|
$150
|
2
|
Which of these hotels is inefficient?
A.
H1
B.
H2
C.
H3
D. H4
A firm that is not
on the efficient frontier is inefficient.
AACSB:
Analytical Thinking
Blooms:
Evaluate
Difficulty:
3 Hard
Gradable:
automatic
Learning
Objective: 01-02 Explain inefficiencies and determine if a firm is on the
efficient frontier.
Topic:
A Firms Strategic Trade-Offs
28.
Beyond just executing the current way of doing things, operations management is
about:
A.
eliminating
inefficiencies to move the firm away from the efficient frontier.
B.
making
strategic trade-offs to do well on all dimensions of the customers’ utility
function.
C.
managing
inputs and resources to move the firm away from the efficient frontier.
D. innovating its operations to shift the efficient frontier.
There are three
ways in which operations management can match supply with demand: make
trade-offs, reduce inefficiencies, and innovate.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-02 Explain inefficiencies and determine if a firm is on the
efficient frontier.
Topic:
A Firms Strategic Trade-Offs
29.
By making many burgers before customers ask for them, a fast-food restaurant is
sacrificing the dimension of ________________ and improving the dimension
_________________ in the customers’ utility function.
A.
timing,
fit
B. fit, timing
C.
timing,
price
D.
price,
timing
A trade-off is how
a firm chooses to sacrifice certain dimensions of the customers’ utility
function to excel on another.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-02 Explain inefficiencies and determine if a firm is on the
efficient frontier.
Topic:
A Firms Strategic Trade-Offs
30.
A firm that targets a market segment of budget-conscious customers is likely to
sacrifice some ____________ to get a better _______________.
A. consumption utility, price
B.
performance,
fit
C.
timing,
location
D.
location,
utility
Budget-conscious
customers are price sensitive and they will be less willing to pay (price
utility) for a perfectly fitted or optimally performed (consumption utility)
product/service.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Evaluate
Difficulty:
3 Hard
Gradable:
automatic
Learning
Objective: 01-02 Explain inefficiencies and determine if a firm is on the
efficient frontier.
Topic:
A Firms Strategic Trade-Offs
31. Three restaurants are compared along the dimensions of
responsiveness and cost performance, as shown below:
Which of the following conclusions can be drawn about restaurant
C?
A.
It
is on the efficient frontier.
B.
Pareto
dominates A.
C. It is inefficient.
D.
It
is efficient.
Restaurant C is not
on the efficient frontier, suggesting that it is inefficient.
AACSB:
Analytical Thinking
Blooms:
Analyze
Difficulty:
3 Hard
Gradable:
automatic
Learning
Objective: 01-02 Explain inefficiencies and determine if a firm is on the
efficient frontier.
Topic:
A Firms Strategic Trade-Offs
32. Three restaurants are compared along the dimensions of
responsiveness and cost performance, as shown below:
Which of the following conclusions can be drawn?
A.
A
is Pareto dominated by B.
B. A is on the efficient frontier.
C.
C
is Pareto dominating A and B.
D.
C
is on the efficient frontier.
Both A and B are on
the efficient frontier and Pareto dominating C.
AACSB:
Analytical Thinking
Blooms:
Analyze
Difficulty:
3 Hard
Gradable:
automatic
Learning
Objective: 01-02 Explain inefficiencies and determine if a firm is on the
efficient frontier.
Topic:
A Firms Strategic Trade-Offs
33.
A firm invents an app that allows customers to make purchases with their
smartphone. It is hoping that the new mobile payment app allows the firm to
______________ the efficient frontier through ____________.
A. shift, innovation
B.
stay
on, innovation
C.
stay
on, imitations
D.
shift,
imitations
Innovating is a way
of shifting the efficient frontier.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Apply
Difficulty:
3 Hard
Gradable:
automatic
Learning
Objective: 01-02 Explain inefficiencies and determine if a firm is on the
efficient frontier.
Topic:
A Firms Strategic Trade-Offs
34.
The difference between revenue and costs is called:
A. profit.
B.
input.
C.
supply.
D.
demand.
Profit is the
difference between revenue and costs.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-03 Explain the three system inhibitors.
Topic:
Overcoming Inefficiencies: The Three System Inhibitors
35.
A firm investing in a manufacturing plant is an example of which type of costs
it incurs as a manufacturer?
A.
Output
B.
Variable
C. Resources
D.
Marketing
Resources such as
production facilities are things in a business that help transform input into
output.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-03 Explain the three system inhibitors.
Topic:
Overcoming Inefficiencies: The Three System Inhibitors
36.
A firm can increase its profitability by:
A.
increasing
costs and reducing price.
B.
moving
away from the efficient frontier.
C.
increasing
inefficiencies.
D. reducing inefficiencies.
Reducing
inefficiencies will increase a firm’s profitability.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-05 Articulate the key operational decisions a firm needs to make
to match supply with demand.
Topic:
Overcoming Inefficiencies: The Three System Inhibitors
37.
Which of the following is NOT a system inhibitor?
A.
Inflexibility
B. Poor brand recognition
C.
Variability
D.
Waste
The three system
inhibitors are waste, variability, and inflexibility.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-03 Explain the three system inhibitors.
Topic:
Overcoming Inefficiencies: The Three System Inhibitors
38.
Leftover bread that is not sold at a bakery is an example of:
A.
defect.
B.
flexibility.
C.
variability.
D. waste.
Leftover bread
takes up inputs and resources to make but adds no value to customers if it is
not sold.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-03 Explain the three system inhibitors.
Topic:
Overcoming Inefficiencies: The Three System Inhibitors
39.
A long waiting line at the checkout of a supermarket at some moments in the day
is an example of ____ and a symptom of ____:
A.
defect,
waste.
B.
inflexibility,
profit.
C. variability, inflexibility.
D.
waste,
variability.
Customers coming at different times of the day cause demand
variability.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-03 Explain the three system inhibitors.
Topic:
Overcoming Inefficiencies: The Three System Inhibitors
40.
A sold-out concert that turns away music fans because it is not able to
increase the number of seats is an example of:
A.
defect.
B. inflexibility.
C.
variability.
D.
waste.
The inability to
accommodate all music fans due to insufficient booking is an example of
inflexibility.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-03 Explain the three system inhibitors.
Topic:
Overcoming Inefficiencies: The Three System Inhibitors
41.
Which of the following is NOT a source of supply variability?
A. Customers having different requests
B.
Power
outage
C.
Time
to serve a customer
D.
Wrong
order entered
Customers having
different requests causes demand variability.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-03 Explain the three system inhibitors.
Topic:
Overcoming Inefficiencies: The Three System Inhibitors
42.
To which system inhibitor does the following customer complaint relate: "I
wish they could add more cashiers in the busy hours"?
A.
Defect
B. Inflexibility
C.
Variability
D.
Waste
Inflexibility is
the inability of an operation to quickly and cheaply change in response to new
information.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Apply
Difficulty:
3 Hard
Gradable:
automatic
Learning
Objective: 01-03 Explain the three system inhibitors.
Topic:
Overcoming Inefficiencies: The Three System Inhibitors
43.
More guests showing up than expected in a party is an example of:
A. demand variability.
B.
supply
variability.
C.
demand
inflexibility.
D.
supply
inflexibility.
Demand variability
deals with uncertainty in knowing exactly how many guests show up.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Analyze
Difficulty:
3 Hard
Gradable:
automatic
Learning
Objective: 01-03 Explain the three system inhibitors.
Topic:
Overcoming Inefficiencies: The Three System Inhibitors
44.
Which of the following statements about system inhibitors is TRUE?
A.
Reducing
waste will be enough in battling against system inhibitors.
B.
Increasing
profit is a way to overcome system inhibitors.
C.
Fighting
system inhibitors is a one-time process.
D. System inhibitors cause inefficiencies.
Inefficiencies are
the result of having system inhibitors in an operation.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-03 Explain the three system inhibitors.
Topic:
Overcoming Inefficiencies: The Three System Inhibitors
45.
Operations management is about:
A.
working
harder.
B.
doing
away with work.
C. improving the way that we and/or others do their work.
D.
dealing
with customer feedback.
Operations
management is about improving how work is being done.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-04 Explain what work in operations management looks like.
Topic:
Operations Management at Work
46.
Which of the following statements about operations management is TRUE?
A. Every work requires operations.
B.
Operations
is all about manufacturing plants.
C.
Operations
management is in all job descriptions.
D.
Operations
management is not important for lawyers.
Operations is about
work and operations management is about improving the work.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-04 Explain what work in operations management looks like.
Topic:
Operations Management at Work
47.
Operations comes from the Latin word "opus," which means:
A.
activity.
B.
helping
people.
C.
improvement.
D. work.
Operations comes from the Latin word
"opus," which means "work."
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-04 Explain what work in operations management looks like.
Topic:
Operations Management at Work
48. Operations management improves the way work is done by means
of all of the following EXCEPT:
A. overcoming efficiencies.
B.
eliminating
waste.
C.
decreasing
variability.
D.
increasing
flexibility.
Operations
management helps people improve the way they work by overcoming the
inefficiencies that they face.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-04 Explain what work in operations management looks like.
Topic:
Operations Management at Work
49.
A doctor can apply his/her knowledge in operations management to:
A.
find
a cure to cancer.
B.
discover
a new drug.
C. improve his/her work as a doctor.
D.
improve
his/her language skill.
Operations
management helps to improve a doctor’s work.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-04 Explain what work in operations management looks like.
Topic:
Operations Management at Work
50.
Which of the following is a job of an operations manager?
A. Acquiring inputs and managing resources
B.
Setting
up an accounting system
C.
Filing
lawsuits against competitors
D.
Developing
a new logo
Operations managers
are in charge of acquiring inputs and managing the resources they need to
better serve their customers.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-04 Explain what work in operations management looks like.
Topic:
Operations Management at Work
51.
Which of the following is NOT a job of an operations manager?
A.
Acquiring
inputs
B.
Managing
resources
C.
Overcoming
inefficiencies
D. Developing a new logo
Operations managers
are in charge of acquiring inputs and managing the resources they need to
better serve their customers.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-04 Explain what work in operations management looks like.
Topic:
Operations Management at Work
52.
Which of the following is NOT a job of an operations manager?
A.
Acquiring
inputs
B.
Managing
resources
C.
Overcoming
inefficiencies
D. Filing lawsuits against competitors
Operations managers
are in charge of acquiring inputs and managing the resources they need to
better serve their customers.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-04 Explain what work in operations management looks like.
Topic:
Operations Management at Work
53. As an operations manager, you improve work by doing all of the
following EXCEPT:
A.
eliminating
waste.
B.
increasing
flexibility.
C. doing the work for others.
D.
reducing
variability.
Work can be
improved by overcoming the three system inhibitors.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-04 Explain what work in operations management looks like.
Topic:
Operations Management at Work
54. As an operations manager, you improve work by doing all of the
following EXCEPT:
A.
eliminating
waste.
B.
increasing
flexibility.
C.
reducing
variability.
D. setting up a new accounting system.
Work can be
improved by overcoming the three system inhibitors.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-04 Explain what work in operations management looks like.
Topic:
Operations Management at Work
55. A mismatch of supply and demand can be caused by all of the
following EXCEPT:
A.
demand
variability.
B.
supply
variability.
C.
supply
inflexibility.
D. demand inflexibility.
Inflexibility comes
from the supply side only.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-05 Articulate the key operational decisions a firm needs to make
to match supply with demand.
Topic:
Operations Management: An Overview of the Book
56.
Which of the following is NOT an operational problem that you will learn in
this text?
A.
Process
analysis
B.
Process
improvement
C. Process satisfaction
D.
Process
quality
The term
"process satisfaction" does not make sense. Our goal is to satisfy
the customer.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-05 Articulate the key operational decisions a firm needs to make
to match supply with demand.
Topic:
Operations Management: An Overview of the Book
57.
__________ addresses the question of how a firm should produce the products or
services its customers want.
A. Process analysis
B.
Product
development
C.
Process
satisfaction
D.
Process
quality
Process analysis
addresses the question of how a firm should produce the products or services
its customers want.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-05 Articulate the key operational decisions a firm needs to make
to match supply with demand.
Topic:
Operations Management: An Overview of the Book
58.
__________ is a response to system inhibitors in order to answer the question
of how a firm improves the productivity of its process by reducing waste.
A.
Demand
anticipation
B.
Inventory
management
C.
Process
variability
D. Lean
Lean is a response
to system inhibitors to improve a firm’s process productivity.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-05 Articulate the key operational decisions a firm needs to make
to match supply with demand.
Topic:
Operations Management: An Overview of the Book
59. _________ helps a firm to answer the question of how much of a
product should be made or how many customers should be served.
A.
Product
development
B. Inventory management
C.
Process
variability
D.
Lean
Inventory
management helps a firm anticipate customer demand.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Remember
Difficulty:
1 Easy
Gradable:
automatic
Learning
Objective: 01-05 Articulate the key operational decisions a firm needs to make
to match supply with demand.
Topic:
Operations Management: An Overview of the Book
60.
Which of the following operational decisions corresponds to the inconvenience
component of the consumer utility function?
A.
Who
are the customers?
B.
How
efficiently will the products or the services be delivered?
C.
What
is the product or service to be delivered?
D. Where will the demand be fulfilled?
The question
"Where will the demand be fulfilled?" answers the location
subcomponent of the inconvenience component of the consumer utility
function.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-05 Articulate the key operational decisions a firm needs to make
to match supply with demand.
Topic:
Operations Management: An Overview of the Book
61.
Which of the following operational decisions corresponds to the performance
attributes subcomponent of the consumer utility function?
A.
Who
are the customers?
B.
How
efficiently will the products or the services be delivered?
C. What is the product or service to be delivered?
D.
Where
will the demand be fulfilled?
The question
"What is the product or service to be delivered?" defines the
features or performance attributes of the product or service.
AACSB:
Analytical Thinking
Accessibility:
Keyboard Navigation
Blooms:
Understand
Difficulty:
2 Medium
Gradable:
automatic
Learning
Objective: 01-05 Articulate the key operational decisions a firm needs to make
to match supply with demand.
Topic:
Operations Management: An Overview of the Book
Chapter 01 Test Bank Summary
Category
|
# of Questions
|
AACSB: Analytical
Thinking
|
61
|
Accessibility:
Keyboard Navigation
|
56
|
Blooms: Analyze
|
3
|
Blooms: Apply
|
5
|
Blooms: Evaluate
|
4
|
Blooms: Remember
|
28
|
Blooms: Understand
|
21
|
Difficulty: 1 Easy
|
28
|
Difficulty: 2 Medium
|
21
|
Difficulty: 3 Hard
|
12
|
Gradable: automatic
|
61
|
Learning Objective:
01-01 Identify the drivers of customer utility.
|
15
|
Learning Objective:
01-02 Explain inefficiencies and determine if a firm is on the efficient
frontier.
|
13
|
Learning Objective:
01-03 Explain the three system inhibitors.
|
10
|
Learning Objective:
01-04 Explain what work in operations management looks like.
|
11
|
Learning Objective:
01-05 Articulate the key operational decisions a firm needs to make to match
supply with demand.
|
12
|
Topic: A Firms
Strategic Trade-Offs
|
11
|
Topic: Introduction
|
5
|
Topic: Operations
Management at Work
|
10
|
Topic: Operations
Management: An Overview of the Book
|
9
|
Topic: Overcoming
Inefficiencies: The Three System Inhibitors
|
13
|
Topic: The Customers
View of the World
|
18
|
do you have ch 2
ReplyDeleteThank you for the definition of Pareto domination I was unable to interpret it from other sources.
ReplyDelete